Terms & Conditions

Welcome to Pavlovy's website and services.

Please carefully read the following terms and conditions before accessing, browsing, or using this website (including the online store, e-commerce platform, and related services). By using this website, you acknowledge and agree to abide by these terms. If you do not agree to the terms, please do not use the website services.

1. Website Usage

Users must comply with relevant Chinese and international laws and regulations and may not use this website for any illegal, fraudulent, or infringing activities.

Users must provide accurate, truthful, and complete information, including registration information, shipping address, and contact information.

Users may not interfere with the regular operation of the website in any way, including but not limited to:

  • Uploading viruses, malicious software, scripts, or code
  • Unauthorized access to the website database or backend
  • Using robots or automated tools to scrape website data

Pavlovy reserves the right to modify, suspend, or terminate certain website functions at any time without prior notice.

2. User Conduct

When using the Pavlovy website and services, users should adhere to the following conduct guidelines:

  • Legal Use: Use must not be illegal, fraudulent, harassing, offensive, defamatory, or otherwise harmful.
  • Respect for Others: Do not post obscene, abusive, discriminatory, or inflammatory content.
  • Intellectual Property Protection: Unauthorized copying, distribution, adaptation, or commercial use of images, text, product descriptions, designs, and other content on the website is prohibited.
  • User-Uploaded Content: Any user-generated content (comments, product showcases, images, etc.) must not infringe upon the rights of any third party and automatically grants Pavlovy the right to display and use it on the website.

3. Intellectual Property & Copyright

  • Pavlovy owns all intellectual property rights to the website content and product-related materials, including text, images, designs, videos, logos, layouts, and program code.
  • Without Pavlovy's written permission, users may not copy, download, publish, distribute, adapt, or use for commercial purposes in any way.
  • Users must not infringe upon the copyrights, trademarks, patents, or other intellectual property rights of Pavlovy or any third party. Violators will be held legally liable.
  • Pavlovy reserves the right to pursue legal action against any violation of intellectual property regulations, including but not limited to filing lawsuits in court.

4. Account Registration

  • Some services require account registration. Users must provide true and accurate information.
  • Users are responsible for protecting their accounts and passwords and must not transfer or share their accounts with others.
  • Pavlovy is not liable for losses caused by the disclosure or misuse of user account information.
  • Users should immediately notify Pavlovy if they discover any abnormal account activity or unauthorized use.

5. Orders & Payments

All orders must be completed through official Pavlovy channels.

Users must ensure the shipping information they provide is accurate. Users are solely responsible for any order delays or losses caused by incorrect information.

Payments must be made legally, and prohibited or illegal payment methods must not be used.

Pavlovy reserves the right to cancel or modify orders in the following circumstances:

  • Insufficient stock
  • Incorrect product information or price
  • Payment irregularities or fraud risk

Product images and descriptions displayed on the website are for reference only and may differ slightly from the actual product.

6. Special Notes on Toy & Plush Products Disclaimer

As a website selling toys and plush products, users should note:

  • Toys are personal contact and huggable items that involve personal hygiene; therefore, return policies are strictly controlled.
  • Minor variations in plush length, hand-sewing errors, or color deviations may occur, which are within the normal range.
  • Pavlovy does not accept returns or refunds for toys that have been reused, washed, cuddled, or significantly deformed.
  • Users should carefully read the product description, size, and applicable age range before purchasing.

7. User Content & Interaction

  • User-uploaded comments, reviews, images, videos, etc., must be legal, truthful, and free from infringement.
  • Users grant Pavlovy a non-exclusive, worldwide, royalty-free license to use this content on the website, social media, and promotional materials.
  • Pavlovy is not directly responsible for the accuracy or legality of user-posted content, but reserves the right to remove or block illegal or inappropriate content.

8. Privacy & Data Usage

  • Personal information provided by users will only be used for order processing, logistics and delivery, customer service, promotional notifications, and website improvement.
  • Pavlovy promises not to use user information for unauthorized commercial purposes by third parties.
  • Please see the Privacy Policy page for detailed privacy policy information.

9. Limitation of Liability

  • Pavlovy is not liable for losses caused by user breaches of terms, improper use, or force majeure (such as natural disasters, epidemics, logistics delays, or network failures).
  • Product information on the website is for reference only and may differ slightly from the actual product.
  • Pavlovy is not directly liable for losses caused by third-party services (such as logistics, payment, or advertising platforms).
  • Users are solely responsible for any legal consequences arising from their violation of these Terms of Use.

10. Termination

  • Pavlovy reserves the right to immediately suspend or terminate a user's account and website access if the user violates these Terms.
  • Termination does not absolve the user of any existing liabilities or obligations.

11. Governing Law & Dispute Resolution

These Terms are governed by the laws of the People's Republic of China.

Any dispute arising from these Terms or the website services shall first be resolved amicably through negotiation.

If negotiation fails, the dispute may be submitted to the court in the jurisdiction where Pavlovy is registered for litigation.

12. Changes to Terms

  • Pavlovy reserves the right to modify, update, or supplement these Terms at any time. Modified Terms will take effect immediately upon publication on the website.
  • Users should review these Terms periodically. Continued use of the website indicates acceptance of the updated Terms.

13. Contact Us

For any questions regarding these terms or website use, please contact:

  • Email: pavlovyofficial@hotmail.com
  • Phone: +86 15206358640
  • Working Hours: Monday to Friday 10:00–18:00
  • Response Time: Usually within 24 hours