Shipping Policy

Welcome to Pavlovy. To ensure you understand every step of your order process, from processing and shipping to delivery, we provide a comprehensive and transparent shipping policy. This policy applies to all international and domestic orders shipped from our Chengdu, China, warehouse.

1. Order Processing Time

All orders undergo a standardized process before shipment, including:

  • Product appearance inspection
  • Packaging, filling, and compression protection
  • Label printing and order matching
  • Entry into the international tracking system

Processing time: 1โ€“3 business days

(May be extended to 3โ€“5 business days during holidays, new product launches, or promotional periods)

Processing time may be adjusted if the order requires additional product verification, gift card messages, address changes, or other steps.

2. Shipping Regions

Pavlovy currently supports shipping to the following regions:

  • North America
  • Europe
  • Asia
  • Oceania

If your country or region is not listed, please email us to confirm shipping availability.

3. Shipping Time & Carriers

The following shipping times are average ranges and for reference only. Actual delivery times may be affected by various factors such as customs clearance speed, weather, flight schedules, and local postal efficiency.

๐Ÿ“North America (United States/Canada)

  • Estimated Delivery Time: 7โ€“15 business days
  • Main Carriers: Cainiao, YunExpress, 4PX (Local USPS/Canada Post relay)

๐Ÿ“Europe

  • Estimated Delivery Time: 7โ€“20 business days
  • Leading Carriers: Cainiao, YunExpress (Local DHL/DPD/GLS relay)

๐Ÿ“ Asia (excluding Mainland China)

  • Estimated Delivery Time: 5โ€“12 business days
  • Main Carriers: Cainiao, YunExpress, 4PX (Local Postal Relay)

Overall delivery times for some Asian countries (such as Japan, Singapore, and South Korea) are generally faster.

๐Ÿ“ Oceania (Australia / New Zealand)

  • Estimated Delivery Time: 8โ€“18 business days
  • Leading Carriers: YunExpress, 4PX (Australia Post / NZ Post relay)

4. Tracking Information

After shipment, the system will automatically send you:

  • International Tracking Number
  • Traceable Logistics Link

All international parcels can be tracked through multiple platforms, including carrier websites and third-party tracking systems.

  • You can view the following milestones:
  • Parcel Out of Warehouse
  • International Transit
  • Arrival at Customs Clearance Port
  • Customs Clearance Completed
  • Local Delivery
  • Delivery Successful Record

If the logistics information has not been updated for more than 5โ€“7 days, please feel free to contact us for assistance.

5. Customs & Import Duties

Customs policies vary by country/region.

If customs duties, value-added tax (VAT), import service fees, etc., are incurred, the recipient is responsible for paying them.

We cannot determine the amount of such fees in advance, but we can provide:

  • Declared value of the package
  • HS Code (Product Customs Code)
  • Package weight and dimensions

If your country has high taxes, please get in touch with us in advance for advice.

6. Possible Delays

Your package may be delayed due to the following factors:

๐ŸŒ€ International Shipping Related

  • Flight reductions, transit delays
  • International warehouse congestion
  • Strict airport security checks are leading to longer release times.

๐Ÿงพ Customs Clearance Factors

  • Customs requests for supplementary documents
  • Random customs inspections
  • Temporary policy changes in the country/region

๐Ÿ“ฎ Local Delivery Factors

  • Highly active local postal services, holiday backlogs
  • Longer delivery times to remote addresses
  • No one to sign for the package on the delivery day, requiring rescheduling

If your package experiences cross-border logistics issues, we will assist in communicating with the carrier.

7. Address Issues

To avoid delays, please ensure you fill in complete and deliverable recipient information, including:

  • House number, floor, unit number
  • Contact phone number
  • Zicode

If you need to change your address:

  • Please inform us as soon as possible before the package is shipped.
  • If the package is already in transit, we will assist in applying for a change with the carrier, but success cannot be guaranteed.

8. Lost or Failed Delivery

If your package experiences any of the following, please get in touch with us immediately:

  • Delivery failed (e.g., incomplete address/no one to sign for it)
  • The package remains stuck at a specific logistics node for an extended period.
  • The tracking information has not been updated for more than 10 days.
  • It shows as signed for, but you have not received it.

We will provide the following services depending on the situation:

  • Initiate an investigation with the carrier.
  • Assist the local post office in locating the package.
  • Strive for a redelivery or compensation solution (depending on the situation).

9. Contact Us

If you have any questions about delivery, package status, address changes, etc., please feel free to contact us:

  • Email: pavlovyofficial@hotmail.com
  • Phone: +86 15206358640
  • Business Hours: Monday to Friday 10:00โ€“18:00
  • Response Time: Usually within 24 hours

We will do our best to assist you in ensuring your package is delivered smoothly, safely, and reliably.