Privacy Policy

At Pavlovy, we value the privacy and data security of every customer. This Privacy Policy explains how we collect, use, store, and protect your personal information, and your rights regarding data management.

1. Data Collection

To provide you with high-quality services, we may collect the following necessary information:

  • Account Information: Name, email address, contact information, shipping address
  • Payment Information: Necessary transaction information for payments made via PayPal (complete payment card numbers are not stored)
  • Order Information: Purchased goods, quantity, and shipping information
  • Usage Behavior: Browsing history, visited pages, and interactive content, used for website optimization.
  • We only collect the information necessary to provide the services and will not collect any additional data beyond our business needs.

2. Use of Data

The user data collected will only be used for legitimate and explicit purposes, including but not limited to:

  • Processing orders, shipping, and after-sales service
  • Providing customer support and communication
  • Improving products, services, and user experience
  • Legitimate marketing activities (only with user authorization)
  • We will not sell your personal information to third parties or use it for unauthorized purposes.

3. Data Storage & Security

  • User data will be stored securely on servers and in databases.
  • Reasonable technical and administrative measures will be taken to protect data from unauthorized access, disclosure, or alteration.
  • Access to data will be authorized only for employees and service providers in the performance of their job duties.

While we strive to ensure data security, network transmission and storage cannot be guaranteed to be 100% secure, and users should also safeguard their account information correctly.

4. User Rights

You have the right to manage your data at any time, including:

  • Querying, accessing, and updating your personal information
  • Requesting the deletion of personal information (without affecting contractual or legal obligations)
  • Managing your preferences for receiving marketing emails or notifications

If you wish to exercise the above rights, please get in touch with us using the following methods.

5. Cookies & Tracking

  • Pavlovy uses cookies and analytics tools to collect anonymous usage data to optimize website functionality and improve the user experience.
  • This data is not used to identify individuals.
  • Users can manage or refuse cookies through their browser settings.

6. Data Sharing & Third Parties

Pavlovy only shares data with third parties in the following circumstances:

  • Logistics providers needed to complete orders or deliveries.
  • Payment service providers needed to process payment transactions (only necessary information)
  • When required by laws and regulations

We will not sell or rent user information to any third party for commercial purposes.

7. Children's Privacy

  • Pavlovy does not knowingly collect personal information from children under 13.
  • If it is found that children's information has been collected, measures will be taken to delete it as soon as possible.

8. Policy Updates

  • This Privacy Policy may be updated from time to time.
  • Updated policies will be published on the website and will take effect immediately.
  • Users are advised to check the Privacy Policy regularly for the latest information.

9. Contact Us

For any privacy or data management-related questions, please get in touch with Pavlovy Customer Service:

  • Email: pavlovyofficial@hotmail.com
  • Phone: +86 15206358640
  • Working Hours: Monday to Friday 10:00–18:00

We will do our best to ensure your data security and respond to your questions and requests promptly.